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What to Expect in an Incident Management System

What to Expect in an Incident Management System

Regardless of the nature and size of an incident or the number of agencies and businesses involved in incident response, all incidents need a structured approach to ensure the best possible use of resources.

When you decide to invest in an Incident Management System or an Incident Command System, the incident response lifecycle involves five major steps which aim at providing incident response and recovery. Read more here at this website.

1. Establishing Incident Command – A qualified person is made in-charge to manage the entire incident. He should determine the objectives of the incident management, assess priorities, develop and implement an action plan as per available resources and coordinate with all units of the organization. His major tasks include:

– Making sure that the incident is stabilized 
– Minimizing property damage 
– Ensuring the safety of public and people affected by the incident

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2. Planning the Response – This includes collecting, evaluating, distributing and using information about the incident to create an Incident Action Plan (IAP). An IAP is used to define the response measures and resource allocation and utilization to cope with the incident. If you wish to know more about how to plan a response to an incident, you can read more about PagerDuty and get all the required information here.

3. Implementing the IAP – This step or component in the Incident Management System is responsible for carrying out the response measures mentioned in the IAP. This includes coordinating operations, realizing goals and objectives of the plan, putting resources to optimal use and providing timely and appropriate insights/feedback. 

4. Taking Note of Logistics – to have timely access to materials, services, equipment needed to respond to the incident, and personnel, all the logistics are planned properly. 

5. Financial and Administrative Planning – While the IAP keeps finances and administrative requirements in mind, their timely use is imperative. It is important to keep track of costs involved in incident response and recovery. And all the financial operations should be recorded and justified.

Having an Incident Management System in place helps manage and mitigate company’s risks while maintaining business continuity.

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Website: rhyta.com